Effective Date: 30 November 2024
At Serenity by Seth, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent returns and refunds process.
Return Eligibility
You may return an item within 14 days of delivery, provided that it meets the following conditions:
- The item is unused, unworn, and in its original condition with tags intact.
- Customized or personalized products are not eligible for returns.
To initiate a return, please contact us at support@serenitybyseth.com with your order details. We will provide instructions and the address of the nearest return location.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 7–10 business days. Please note that:
- Shipping fees are non-refundable.
- Return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost.
Contact Information
For questions about returns, refunds, or exchanges, please email us at support@serenitybyseth.com. We are here to assist you.